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The ECA Focus

Updates & Happenings for ECA Team Members

July 2023

Staff Appreciation Events

ECA staff bowling together.

Per usual, we want to start off this newsletter with a huge THANK YOU to all the dedicated and talented Eye Consultants of Atlanta staff.

We are excited to have more bowling-themed team appreciation events coming up later this summer. Stay tuned for more details, and in the meantime check out these great pictures from last year’s event!

20 ECA Physicians Appear on 2023 Atlanta Magazine Top Doctors List

2023 Top Doctors by Atlanta magazine
We already know Eye Consultants of Atlanta has the best doctors, but it’s nice to see them being regionally recognized.

We are thrilled to share that Eye Consultants of Atlanta has the highest number of physicians of any ophthalmology practice in Georgia on the 2023 Atlanta magazine Top Doctors list!

Atlanta magazine creates its list from a roster of doctors selected by Professional Research Service (PRS). More than 1,000 physicians appear on the publication’s 2023 list. These doctors represent the following counties in Georgia: Carroll, Cherokee, Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Hall, Henry, and Rockdale. PRS creates its list by conducting an online peer-review survey of physicians in the metro Atlanta area. Physicians are asked to nominate fellow physicians they deem the best in their field of practice. Many votes were cast honoring excellence in all fields of medicine. The featured doctors were screened and selected through the verification of licensing and review of any infractions through applicable boards, agencies, and rating services.

This year’s list includes the following Eye Consultants of Atlanta physicians:

Drs. Nikhil Anand, Mark Bordenca, Kevin A. Budman, Joseph Christenbury, Sapna Desai, James H. Frank, Rajat Ghaiy, Marc Greenberg, Stephen M. Hamilton, Daniel Hwang, Alan M. Kozarsky, W. Barry Lee, Elliot L. Levine, Evan S. Loft, Brian D. Long, J. Michael Roach, Shivani Sethi, Eileen Wang, Ryan Whitted, and Margaret Wong.

New Training Room for Staff

ECA training room
The Cumberland medical records space has been repurposed into a company training room. The physicians are pleased to make this investment to develop staff and set them up for success!

Team Member Newsletter Raffle

Megaphone that says Giveaway

Think you know Eye Consultants of Atlanta? Test your knowledge for a chance to win an exciting prize in our latest Team Member Newsletter Raffle!

As a recap, the last question and answer from the Q1 2023 Focus was:

Q: What is our ECA mission statement?

A: The mission of Eye Consultants of Atlanta is to provide the full spectrum of superior eye care through an integrated group practice in a fulfilling environment.

Check out the newest question at the link below. If you answer correctly, your name will be entered into the drawing. Good luck!

Maui Jim Trunk Show

Maui Jim Trunk Show
Thank you to everyone who came out to our Maui Jim event on June 8th! We had a blast previewing all the latest inventory and giving away raffle prizes and aloha gifts.

Don’t forget you can take advantage of a 50% discount at The Gallery as a member of the Eye Consultants of Atlanta team. Kick off the summer in style!

Staff Spotlight: Front Desk – A Patient’s First Encounter with ECA

ECA front desk staff
For our dedicated staff members at ECA’s front desk, each phone call is just one of the many received from the almost 240,000 patients we will see throughout the year.

“We have a dedicated team that strives to provide the best care for our patients from their initial phone call until they check out,” Kelly Cerrada, Operations Manager said. “Our Front desk does its very best to maintain a mindset of compassion and flexibility when assessing patient’s needs.

The appointment booking process begins with the front desk associate looking into ModMed and inputting the patient’s data. From there, the front desk looks for the earliest available appointment with the appropriate physician. Along with booking the appointment, the front desk associates verify and update insurance data, contact information such as home address and phone number, and ensure insurance eligibility and coverage.

In addition to answering phones and checking in patients, our front desk staff answers nearly all the calls for our physicians. “We are the first people that patients talk to before they see the Doctor. We set the mood for the entire visit,” said Tamia Haggins, a front-desk associate with the Cumberland Retina Department. “At the front desk, we know patients are coming in with fears and worries, especially when they are not aware of what exactly is going on with their eyes. We treat patients as if they are our family members.

Overall, our front desk team manages a complex and intricate operation of scheduling, verifying, and contacting patients to ensure they receive the care they need when they need it. By remaining in close communication with our physicians and clinics, the front desk continues to give our patients the best quality possible when it comes to their eye care.

Other Important Reminders

  • Office Updates: Marietta Adults and Pediatrics clinic recently underwent a massive renovation. Changes include new carpets, premium vinyl in exam rooms, new bathroom tiling and updated countertops. This project was completed in mid-March. Lawrenceville clinic is currently underway with a similar refresh with additional changes being made to the pediatric side with opening new spaces through demolition of existing walls as appropriate.
  • Microsoft Teams: Office 365 is in the process of being implemented companywide and includes a suite of applications to improve productivity and communications. MS Teams is accessible through the Office 365 portal at www.office.com. Teams is a great way for quick communications across the ECA team and provides the opportunity to exchange messages using Chat even if you are on the phone with a patient or physician. Screen sharing is available through the Chat feature to let other team members see exactly what you are viewing to provide support in real time. If you have any questions or difficulties with Microsoft Teams, please reach out to your direct supervisor or to I.T.
  • STRIVE-One Digital App: There is a new One Digital app for all your benefits information. Here you can view all your insurance benefits, find providers, share with your covered family members, etc.

Did You Know?

A doctor examiningg a patient's ear.

Did You Know About Our Hearing Center?

Eye Consultants of Atlanta’s Audiologists at Cumberland can provide you and your family with:

  • Custom ear plugs for concerts, swimming, etc.
  • Ear wax removal
  • Tinnitus assessment and treatment
  • Hearing tests
  • Hearing aid fittings and service

Our team and immediate families do receive a discount. Email HearingCenter@EyeConsultants.net For more information.

Did You Know About Our Contact Lens Support?

Did you know in GA, the law states that patients must have a complete eye exam every year to fill their contact lens prescriptions? What happens when a patient is out of lenses and must wait a month or two to get their complete eye exam done?

For those cases, Dr. Gotay and our contact lens specialists can provide trial lenses to tide the patient over until their appointment.

By doing so, the patient knows they must keep their scheduled annual appointment to get their contact lens prescription refilled.

A female inserting a contact lens into her left eye.
A female surgeon performing surgery.

Did You Know About Our Fayetteville Surgery Center?

The new surgery center has received AAAHC accreditation for Medicare on January 13th.

AAAHC is The Accreditation Association for Ambulatory Health Care, it’s necessary for Medicare certification and it’s difficult to achieve!

They officially started performing surgeries in April. The ECA surgeons there are Dr. Tucker, Dr. Long, Dr. Gardner, Dr. Floyd, and Dr. Kuang.

Did You Know About Our LASIK Special?

Patients who undergo LASIK or ASA/PRK procedure at our Piedmont Better Visions center by June 30 can visit our Optical Shop for a $100 Discount off the price of non-prescription sunglasses! Spread the word to your friends and family members.

Do you know what makes Piedmont Better Vision unique in Georgia? We are the only LASIK surgery center in the region where every surgeon on our team is a Cornea-Trained Specialist. Since LASIK and ASA/PRK are microsurgical procedures on the cornea, it only makes sense to seek out the skills of a cornea specialist when choosing a surgeon.

We’re not the cheapest, but we are the best!

Up close of a male's eyeball.

We’re Hiring!

  • Certified Surgical Technician
    Atlanta, Full Time
  • Cornea Ophthalmic Technician
    Atlanta, Full Time
  • LASIK Cornea Ophthalmic Technician
    Atlanta, Full Time
  • Medical Front Desk Representative
    Atlanta, Full Time
  • Medical Front Desk Representative – Advanced Eye
    Marietta, Full Time
  • Medical Front Desk Representative – Marietta ADULTS
    Marietta, Full Time
  • Ophthalmic Scribe
    Atlanta, Full Time
  • Ophthalmic Technician
    Fayetteville, Full Time
  • Ophthalmic Technician
    Atlanta, Full Time
  • Ophthalmic Technician
    Atlanta, Full Time
  • Ophthalmic Technician – Marietta, GA
    Marietta, Full Time
  • Pre Op PACU Registered Nurse – Part Time
    Fayetteville, Full Time
  • Supervising Senior Accountant – Urgently Hiring
    Atlanta, Full Time
  • Surgical Technician/Assistant Part-Time
    Fayetteville, Part Time

Welcome New Hires

  • Brittany Algee – OR RN – Piedmont Eye
  • Toni Prater – RN – Piedmont Eye
  • Kiara Machado – MA – Piedmont Eye
  • Chrystal Santiago – MA – Piedmont Eye
  • Susan Frolio – Part-Time OR RN – Fayetteville Surgery Center
  • Amber Horton – Certified Scrub Tech – Fayetteville Surgery Center
  • Casey Higgins – Certified Scrub Tech – Fayetteville Surgery Center
  • Theresa Ealey Hutchins – Front Desk – Cumberland
  • Arlette Campos – Technician – Cumberland
  • Kia Drummond – Technician – Cumberland
  • Bella Chopra – Technician – Cumberland
  • Cara-Mia Fann – Front Desk – Newnan
  • Krystle Turner – Technician – Fayetteville
  • Rachel Fisher – Scribe – Cumberland
  • Jeffrey Alston – Optician/Technician – Marietta
  • Brionna Scott – Front Desk – Cumberland
  • Nygeria Dukes – Front Desk – Marietta ADULTS
  • Jennifer Reyes – Front Desk – Marietta ADULTS
  • Michelle Daniell – Accounts Payable Specialist
  • Tamia Haggins – Front Desk – Cumberland
  • Jocelyn Jones-Burt – Front Desk – Cumberland
  • Karina Maldonado – Front Desk – Cumberland
  • Caitlyn Hughes – Technician – Cumberland
  • Shynetra Davis – Technician – Cumberland
  • Ashley Richards – Technician – Marietta
  • Andrea Nicole Layson – Front Desk – Newnan
  • Anita Patterson – Technician – Cumberland
  • Deseree Askew – Front Desk – Cumberland
  • Danika Lauderdale – Technician – Cumberland
  • Katelyn Cook – Scribe – Cumberland
  • Kaelyn Mitchell – Technician – Cumberland
  • Sheila Rollins – Optician – Fayetteville
  • Tarnika Bussey – Technician – Cumberland
  • Shuwntrice Callaway – Technician – Fayetteville/Southside
  • Nichole Broadwater – Fayetteville/Southside
  • Cristian Olvera – Technician – Cumberland
  • Celeste Alvarado – Front Desk – Lawrenceville/Scottish Rite
  • Shaunkara Marable – Scribe – Cumberland
  • Ashli McCrary – COA Tech – Fayetteville
  • Brodasa Davis – Technician – Cumberland

Q3 Promotions

  • Kiara Black (CUMB) – Front Desk to Technician on 1/2/2023
  • Casandra Dorsey (CUMB) – Front Desk to Surgery Scheduler on 3/6/2023
  • Selena Garcia (FAYE Peds) – Front Desk to Front Desk Lead on 2/24/2023
  • Brittany Grell (CUMB) – Front Desk to Pre-Certification Specialist on 4/13/2023
  • Quanisha Martin (FAYE Adults) – Front Desk to Front Desk Lead on 2/24/2023
  • Kathleen Montgomery (NEWN) – Front Desk to Front Desk Lead on 2/24/2023
  • Ruqayyah Raheem (CUMB) – Front Desk to Surgery Scheduler on 5/29/2023
  • Deanna Rogers (CUMB) – Front Desk to Surgery Scheduler on 2/20/2023
  • Leticia Sandorval-Garcia (CUMB) – Front Desk to Front Desk Lead on 3/20/2023
  • Ebony White (CUMB) – Business Consultant & Customer Service Manager to Business Director on 5/8/2023

Happy Work Anniversary!

Headshots of ECA employees with a recent work anniversary.

We have many anniversaries to celebrate this quarter, but a special shoutout to these team members celebrating 10+ years on the Eye Consultants of Atlanta team!

Pictured from left to right: Alan M Kozarsky, MD (36 years), Margaret Wong-Gribble, MD (10 years), John Butler (11 years), Teresa Long (20 years), Clarinda Henton (16 years), Lisa Anderson (12 years), and Sherri Davis (12 years).

April

  • Alan M Kozarsky, MD – 36 years
  • Cathy Cochran – 4 years
  • DeAnna Rogers – 4 years
  • Kameka Session-Hall – 5 years
  • Kimani D. Smith – 2 years
  • Cassondra N. Brown – 2 years
  • Kiara A. Black – 1 year
  • Nepateraor L. Lott (Keda) – 1 year
  • Andrea Y. Roman – 2 years
  • Morgan N. Powell – 5 years
  • Eunice Medrea – 2 years
  • Sabrina Saxton – 6 years
  • Trionia Price – 6 years
  • Gabriela Olvera – 3 years
  • Ricardo Ford – 1 year

May

  • Margaret Wong-Gribble, MD – 10 years
  • John Butler – 11 years
  • Audrey M Bonucci – 1 year
  • Cassandra McKeever – 7 years
  • Julie D. Hughes – 2 years
  • Teresa Long – 20 years
  • Jamie M. Burel – 2 years
  • Clarinda Henton – 16 years
  • BreeAnna Coleman – 1 year
  • Warneisha George – 1 year
  • Tiffany A. OSteen – 2 years
  • Jennifer Wood – 4 years
  • Lisa M. Pilgrim – 5 years
  • Bryonia N. Williams – 2 years
  • Tashina C. Alexander (Shina) – 2 years
  • Carlo Narcelles – 6 years
  • Shivaanii Uma (Shivaanii) – 1 year
  • April S. Woods – 2 years
  • Bakari M. Bridges – 2 years
  • Kayon Strouf – 4 years
  • Maria I. Martinez – 4 years
  • Tiffany Turner – 2 years
  • Antoinette Bogue (Toni) – 1 year
  • Amber Lemar – 1 year
  • Brooke A Barron (Brooke) – 1 year

June

  • Linda Tonge – 3 years
  • Lisa Anderson – 12 years
  • Bonnie Traboulsi – 7 years
  • Emily Tonge – 1 year
  • Maria R. Rivera – 2 years
  • Katie Holdbrook – 8 years
  • Sherri Davis – 12 years
  • Emily Bedenbaugh – 1 year
  • Ashley P. Ashmore – 2 years
  • Florieke L. Van Den Elsen Chappell – 2 years
  • Sophia Williams – 1 year
  • Reaganne Eddy (Reaganne) – 1 year
  • Megan E Haynes – 2 years
  • Arisbeth Benn (Aris) – 1 year
  • Mary McClung – 1 year
  • Lauren B McAlister (Ren) – 2 years
  • Shelby Kight – 2 years
  • Chyna M Gibson – 2 years
  • Reasons L Weston – 2 years
  • Eden Hooper – 1 year

Happy Birthday!

April

  • Cassandra L Horton
  • Tiera M Hanley
  • Tashina C Alexander (Shina)
  • Maymunah B Pamplin (May)
  • Rachel Fisher
  • Mariah Moss-Sanders
  • C. H Tucker MD
  • Robin M Carter
  • Brooke A Barron (Brooke)
  • Kiara A Black
  • Angie W Travis
  • Carly D Hendricks
  • Cristy Guzman
  • Selena Garcia-Reid
  • Sherri J Parrish
  • Anna Butts (Nicki)
  • Priscila Aguilar Delgado
  • Tikiya C Bostic
  • Shanice Sweeney
  • Megan E Haynes
  • Mary McClung
  • Bonnie Traboulsi
  • Zahria Reid (Zahria Mathis)
  • Maria I Martinez
  • April S Woods

May

  • Hollie Smith
  • Bryonia N Williams
  • Donald Edwards
  • Lauren B McAlister (Ren)
  • James H Frank MD
  • Cherie Maidel
  • Crystal Bennett (Chris)
  • Shelby M Avila
  • David Fierce OD
  • Stephanie Quintero
  • Bella Chopra
  • Karina Maldonado (Nina)
  • Cassandra Holston
  • Lottie Chappell
  • Tiffany Turner
  • Aubree Hampton
  • Lara Davies

June

  • Carolyn Hogan-Husband
  • Asher Galloway
  • Ashli McCrary
  • Cassondra N. Brown
  • Tara Oskey
  • Antoinette Bogue (Toni)
  • Julie D. Hughes
  • Crystal Ayers
  • Scott Gardner, MD
  • Lisa Anderson
  • Gabriela Olvera
  • Alfred M. Long, OD
  • BreeAnna Coleman
  • Nita McCullough
  • Jocelyn Jones-Burt
  • Destry Young (Dee)
  • Jacinta M. Ellison
  • Donald Holdbrook
  • Jessica L. Carnes
  • Bakari. M Bridges
  • Mark Bordenca, MD
  • Jennifer Scoggins
  • Sarah Chatt
  • Jennifer Wood
  • Emilie Masters